Privacy Policy

Marchildon is committed to protecting the privacy of personal information collected from its clients and visitors. This policy describes how we collect, use, share and protect your personal information, in accordance with Quebec's Act respecting the protection of personal information in the private sector (Law 25) and other applicable laws.

1. Collection of personal information

Marchildon collects the personal information necessary to provide its orthopedic services, including your name, address, postal code, phone number, email address, health insurance number, medical information relevant to your treatment, and details related to your public or private insurance plans.

Information is collected through forms on our website, our appointment forms, in person at one of our clinics, by phone, or by email.

2. Use of information

Your personal information is used to provide orthopedic services, manage your patient file, billing and claims with payer organizations (RAMQ, CNESST, SAAQ, Veterans Affairs Canada, Indigenous Services Canada, private insurers), and for communication regarding your appointments, follow-ups, and renewals.

3. Cookies and analytics tools

Our website uses cookies and analytics tools such as Google Analytics to measure traffic, understand site usage, and improve our services. These tools may collect anonymized data such as your IP address, browser, operating system, and pages visited.

You can disable cookies in your browser settings. However, some website features may no longer be available.

4. Sharing with third parties

Marchildon does not sell or rent your personal information. We may only share it with: (a) healthcare professionals involved in your treatment; (b) payer organizations for billing and claims; (c) our service providers (hosting, payment processing) bound by confidentiality agreements; (d) when required by law.

5. Protection and retention of information

We take the physical, administrative, and technological measures necessary to protect your personal information against unauthorized access, loss, disclosure, modification, or destruction. These measures include: SSL/TLS encryption of online exchanges, access controls on records, user authentication, regular backups, firewalls, and network monitoring.

Your information is retained for as long as necessary to provide services and to meet legal, regulatory, and professional requirements (including those of the Ordre des technologues professionnels du Québec).

6. Your rights

In accordance with applicable laws, you have the right:

• to access the personal information we hold about you;
• to have inaccurate, incomplete, or ambiguous information corrected;
• to withdraw your consent to collection or use, subject to legal or contractual restrictions;
• to object to the use of your information for commercial prospecting purposes;
• to file a complaint with the Commission d'accès à l'information du Québec.

7. Consent

By using our services, filling out one of our forms, or browsing our site, you consent to the collection and use of your personal information for the purposes described in this policy. You may withdraw your consent at any time by contacting us.

8. Personal Information Protection Officer

For any questions, requests for access, correction, or complaints regarding our personal information protection practices, please contact the designated officer:

Marchildon
10125 Boul. Saint-Laurent, Montréal (Québec) H3L 2N5
Phone: 514.858.1171
Email: [email protected]

9. Changes to this policy

This policy may be updated to reflect changes in our practices or legal requirements. The most recent version is always available on our website. We invite you to consult it periodically.