Question 1

What is a custom foot orthotic?

Accepted Answer

A custom foot orthotic is an orthopedic device manufactured specifically for your foot from a mold or digital impression. Unlike pharmacy-sold insoles, it is designed to correct your specific biomechanical imbalances.

Question 2

How do I know if I need foot orthotics?

Accepted Answer

If you experience pain in your feet, knees, hips or back, or if you have a posture or gait problem, a biomechanical analysis can determine whether foot orthotics would be beneficial for you.

Question 3

How long do foot orthotics last?

Accepted Answer

The average lifespan of a custom foot orthotic is 3 to 5 years, depending on your activity level and type of orthotic. An annual follow-up allows checking their condition and making necessary adjustments.

Question 4

Are foot orthotics painful at first?

Accepted Answer

An adjustment period of 1 to 2 weeks is normal. We recommend progressive wearing starting with a few hours per day. If discomfort persists, a free adjustment is included in our services.

Question 5

Can foot orthotics be worn in any shoe?

Accepted Answer

Custom orthotics are designed to fit your regular shoes. We recommend shoes with a removable insole and good support. Our orthotists can advise you on the most compatible shoes.

Question 6

From what age can a child wear orthotics?

Accepted Answer

A child can benefit from foot orthotics from age 3, when the arch begins to form. It is recommended to consult if you observe persistent flat feet, inward walking or foot pain.

Question 7

Do foot orthotics help with back pain?

Accepted Answer

Yes, foot orthotics can help reduce lower back pain by correcting postural imbalances that start at the feet. Poor foot alignment can affect the entire musculoskeletal chain.

Question 8

How much does a pair of foot orthotics cost?

Accepted Answer

The price ranges from $450 to $650 depending on complexity. This amount includes the assessment, manufacturing and adjustments.

Question 9

How do I get reimbursed by CNESST?

Accepted Answer

For a workplace accident, your employer must file a declaration. Your doctor prescribes the orthotics and we submit the request directly to CNESST. Reimbursement is generally 100%.

Question 10

Does SAAQ cover foot orthotics?

Accepted Answer

Yes, if your pain results from a road accident, SAAQ may cover the cost of your orthotics. A medical prescription mentioning the link to the accident is necessary.

Question 11

Does my private insurance reimburse orthotics?

Accepted Answer

Most private insurance plans cover part of the cost of custom foot orthotics. The amount covered varies by plan. We provide you with a detailed receipt for your claim.

Question 12

Do I need to pay at the time of the appointment?

Accepted Answer

For RAMQ, CNESST and SAAQ, we bill the paying agency directly, so there is no cost to you. For private insurance, payment is required at the time of service and you then submit your claim.

Question 13

Do I need a prescription to consult?

Accepted Answer

For manufacturing foot orthotics, a medical prescription is required. However, you can book an appointment for an assessment without a prescription. If orthotics are recommended, we will guide you to obtain the necessary prescription.

Question 14

How many appointments are needed?

Accepted Answer

Generally, two appointments are sufficient: the first for the biomechanical analysis and impressions, and the second for delivery and fitting of your orthotics. Annual follow-up appointments are then recommended.

Question 15

What is the manufacturing time for orthotics?

Accepted Answer

The manufacturing time is usually 2 to 3 weeks from the time impressions are taken. All our orthotics are manufactured in our Quebec laboratory.

Question 16

What should I bring to my first appointment?

Accepted Answer

Bring your medical prescription, health insurance card, your regular shoes and your old orthotics if you have any. If you are consulting for a workplace or road accident, bring the relevant documents.

Question 17

How do I book an appointment?

Accepted Answer

You can book online on our website or call us directly. Confirmation is immediate.

Question 18

How do I care for my foot orthotics?

Accepted Answer

Clean your orthotics regularly with a damp cloth and mild soap. Let them air dry, never near a heat source. Avoid bending or twisting them.

Question 19

When should I replace my orthotics?

Accepted Answer

Generally, foot orthotics should be replaced every 3 to 5 years. Signs such as visible wear, loss of rigidity or return of pain indicate it is time to consult for a replacement.

Question 20

Are adjustments included?

Accepted Answer

Yes, adjustments during the adaptation period are included in the price of your orthotics. We want to ensure you are perfectly comfortable with your new orthotics.

Question 21

Do you offer orthopedic shoes?

Accepted Answer

Yes, we offer a range of orthopedic shoes from recognized brands, as well as entirely custom shoes for cases requiring a personalized solution.

Question 22

What is the difference between orthopedic shoes and custom shoes?

Accepted Answer

Orthopedic shoes are prefabricated models designed to offer better support. Custom shoes are manufactured from your exact measurements for complex cases (significant deformities, post-surgical needs).

Question 23

What is your guarantee on orthotics?

Accepted Answer

We offer free adjustments for the 4 months following delivery of your orthotics. If they do not provide the expected comfort, we make the necessary modifications during this period.

Question 24

What if my orthotics break?

Accepted Answer

Contact us to assess the situation. If the break is due to a manufacturing defect, repair or replacement is covered by our guarantee. For accidental damage, we offer repair services.

Question 25

Do you offer compression garments?

Accepted Answer

Yes, we offer a complete range of compression garments (stockings, sleeves, tights) for the treatment of venous problems, lymphedema and for prevention. Our orthotists advise you on the product suited to your condition.

Question 26

Do compression stockings require a prescription?

Accepted Answer

A medical prescription is generally required for therapeutic compression stockings, especially if you wish to obtain reimbursement from your insurance or a paying agency.

Question 27

How do I properly care for my compression stockings?

Accepted Answer

Wash them daily by hand or on a delicate cycle with mild soap, and let them dry flat in the open air. Avoid direct heat (dryer, radiator), which damages the elastic fibers.

Question 28

Why choose Marchildon?

Accepted Answer

Our orthotist-prosthetists specialize in the treatment of feet and posture. We offer fully personalized solutions, without compromising on quality, free annual follow-up, and direct communication with your treating physician when necessary.

Question 29

Are you a recognized provider for public agencies?

Accepted Answer

Yes, we are authorized providers for RAMQ, CNESST, SAAQ, Veterans Affairs Canada and Indigenous Services Canada. Our laboratories also hold permits from Quebec's Ministry of Health and Social Services.

Question 30

Are you affiliated with professional orders?

Accepted Answer

Yes. Our orthotists are members of the Ordre des technologues professionnels du Québec (OTPQ) and the Association des orthésistes et prothésistes du Québec (AOPQ).

Frequently Asked Questions

Foot Orthotics

Reimbursements

Appointments

Maintenance and Lifespan

Footwear

Guarantee

Compression Garments

Why Marchildon

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